Most companies do not lack documentation. They lack usable documentation. This piece explores why SOPs die in shared folders, how tribal knowledge becomes a hidden risk, and how to rebuild documentation as a living system that scales with your team instead of slowing it down.

When your waiting room is full but your inbox is fuller, it is time for hyperautomation. By combining Robotic Process Automation, Artificial Intelligence, and process mining, healthcare organizations can finally turn the daily scramble into a smooth, well-orchestrated flow. From prior authorizations to patient access, hyperautomation replaces chaos with clarity — freeing staff to focus on care instead of clicks.